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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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lorraine jamison

April 11, 2025

5  out of  5
rating by lorraine jamison
"Great service, quick and less expensive!"
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Alice Guidry

April 8, 2025

5  out of  5
rating by Alice Guidry
"Cheryl Rock really rocks!!! Cheryl truly goes above and beyond in delivering excellent customer service. Her friendly demeanor and extensive knowledge make every interaction a positive experience. She worked diligently to restore our insurance, consistently following up and reassuring us throughout the process. Thanks to her efforts, everything turned out well. If you need assistance with your insurance, I highly recommend reaching out to Cheryl !!!"
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Tishia Bouchez

April 8, 2025

5  out of  5
rating by Tishia Bouchez
"My husband has been with Statefarm since he was 16 years old and will be turning 62 this year. His prior agent had passed away suddenly and his associate Cheryl who was who we work with most of the time had to find a new place to land and our whole family would be following her where ever she ended up. Mary Zell Spellman State Farm became her new home. Cheryl is one of those agents who literally goes above and beyond for you , always gets right back to you and walks me through any of my concerns. She’s our #1 and always will be. Our whole family is so thankful for her!!!"
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Lisa Brende

April 3, 2025

5  out of  5
rating by Lisa Brende
"Cheryl Rock from State Farm has been my insurance agent for almost 20 years and is absolutely wonderful to work with. I will always recommend her to all my friends, family and clients as she’ll give exceptional customer service and attention to all. She’s simply the best!"
We responded:
"Lisa, it's a pleasure working with you. I'm glad we were able to help you with your insurance needs. Reach out to us at any time if you ever need anything!"
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Wil Von Der Ahe

April 3, 2025

5  out of  5
rating by Wil Von Der Ahe
"Cheryl is my agent for over 30 years! She has been so wonderful, helpful and anticipates any issues before they appear! Highly recommend!!"
We responded:
"Cheryl is amazing isn't she! Thank you so much for your review!"
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Jay S

April 3, 2025

5  out of  5
rating by Jay S
"Very Professional and Polished Agency with Great Service and Deep Industry Knowledge: The team is great and Cheryl Rock truly ROCKS! Very helpful, dilligent and on it. She knows the business and her customers extremely well. I felt she's quicker and more efficient than the all the tech and Ai that others insurance giants use to herd you along...but you truly can't replace personality and experience. Would recommend to give them a shot. Thanks!"
We responded:
"Jay!!! Thank you so much! We appreciate you! "
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Andrew

April 2, 2025

5  out of  5
rating by Andrew
"I’ve had the chance to work with Toni in the past year, and it has been a pleasure. She provides ample information, the right level of detail, and most importantly she listens. Great team and great support."
We responded:
"Toni is amazing! Thank you for the review! "
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JJ Vandemark

March 31, 2025

5  out of  5
rating by JJ Vandemark
"I had the pleasure of working with Cheryl who was very helpful, knowledgeable, and experienced and made getting insurance for the first time a piece of cake!"
We responded:
"Thank you for this review!! We appreciate you so much!!!"
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John Bernard

July 13, 2024

1  out of  5
rating by John Bernard
"Would leave zero stars if they'd let me. State Farm is a scam. The only thing they're competent at is separating people from their money. Should you need them after a loss, good luck. I can't decide whether their behavior following a recent claim was incompetence, malpractice or outright fraud."
We responded:
"John, I'm truly sorry to hear about your experience. Your feedback is important, and I appreciate you sharing your concerns. If there's anything specific you'd like to discuss or address, please feel free to reach out to our office. We're here to help with any questions or future needs you may have. Thank you for sharing your thoughts. Mary Spellman - State Farm Insurance Agent, San Francisco, CA"
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Maxwell Yu

June 24, 2024

5  out of  5
rating by Maxwell Yu
"Highly recommend!"
We responded:
"Maxwell, I'm pleased you had a great experience with us! We're grateful for your recommendation and look forward to assisting you further with your insurance needs. Thank you for choosing our office! - Mary Spellman - State Farm Insurance Agent, San Francisco, CA"
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Dana Hubley

June 24, 2024

5  out of  5
rating by Dana Hubley
"Highly recommend Mary Spellman for your insurance needs!"
We responded:
"Thank you, Dana! I'm pleased to hear you highly recommend our insurance services. Ensuring top-notch coverage for our clients is our priority, and I'm grateful for your positive feedback. Feel free to reach out for any future insurance needs. Mary Spellman - State Farm Insurance Agent, San Francisco, CA"
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A C

May 20, 2024

5  out of  5
rating by A C
"Cheryl Rock and agent of state farms at Mary Spellman‘s office has really advocated for me . Once I informed them about the accident it seems like everything went a lot more smoother as far as getting my car in the shop I really like Mary Spellman and Cheryl Rock you did see and hear me you guys been very helpful.🙂"
We responded:
"I'm sorry you had a negative experience with our claims department. While you have had great experiences with us, we understand that our association with them may impact your perception of us. We strive to provide excellent service to our customers. We know who we are, we hear you, and we are happy that we are addressing them and ensuring that you have a positive experience with us. Thank you for taking the time to review. Thank you for being our customer!"
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Francisco Esquivel

March 11, 2024

5  out of  5
rating by Francisco Esquivel
"Spoke with Cheryl Rock to get a policy for a new car and she helped me tremendously. Explained things where it made sense and had quick turnaround time responses. Thank you Cheryl for helping me navigate this portion of my journey. You rock"
We responded:
"Francisco, we are thrilled to hear about your positive experience with Cheryl Rock and our team. Providing clear explanations and quick responses is a top priority for us, and we are delighted to have been able to assist you with your new car policy. Thank you for choosing us to be a part of your journey. - Mary Spellman - State Farm Insurance Agent, San Francisco, CA"
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Niyah Quiroz

March 1, 2024

5  out of  5
rating by Niyah Quiroz
"Extremely professional, proficient and efficient. Made us feel comfortable and welcomed! Would definitely recommend"
We responded:
"Thank you for the five-stars, Niyah! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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C W Zeng

February 14, 2024

5  out of  5
rating by C W Zeng
"I have been with Spellman State Farm agent for 10+ years. I have always been very happy with the services I received. I find Sunday to be very helpful and always pleasant. She is very responsive and knowledgeable. Despite 100+ increase in rate this years (2024) I will stay with State Farms."
We responded:
"Thank you for the five-star rating! Our team works hard to provide quality insurance, so we’re happy to hear we’ve met your expectations. We look forward to providing you with top-of-the-line customer service and insurance!"
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Gabrielle Kozlowski

January 18, 2024

5  out of  5
rating by Gabrielle Kozlowski
"I've been a customer for ~10 years now and I'm always so pleasantly surprised with how EASY they always make everything. Everything is handled so quickly and every single person i've chatted with is extremely friendly and helpful. Cheryl specifically has helped me with a move and adding a new vehicle in the last year alone and both times I got off the phone feeling 100% supported and taken care of. Five out of five, highly recommend!"
We responded:
"Hi, Gabrielle! Thank you for the shoutout for Cheryl! They are a vital part of the team and we appreciate how much they care about all our customers. Thank you for giving us the opportunity to help you with your insurance needs. And… thank you for being the BEST part of State Farm!"
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Linda Barmaper

January 2, 2024

5  out of  5
rating by Linda Barmaper
"Our family has been a loyal client of St. Farm for over 40 years. I'm sure there are competitive rates out there, but the service that we have received in the past and currently cannot be replaced by a less expensive rate. Cheryl Rock has always made us feel like we were her only client. She is knowledgable, honest, trustworthy and has always given us great advice. We have our home and autos insured with St. Farm and will continue to be loyal to them. Thank you for taking such good care of our insurance needs. You are truly "Like a Good Neighbor"."
We responded:
"Linda, thank you for being a part of our State Farm family for over 40 years! We're incredibly grateful for your loyalty and for sharing your experience. Cheryl is indeed exceptional, and we're thrilled to hear that her dedication and expertise have made a lasting impact on your family. Providing unparalleled service and tailored advice is what we strive for. Your trust and loyalty mean the world to us, and we're committed to continuing to be there for all your insurance needs. If there's anything else we can do for you, please don't hesitate to reach out. Thank you for being a wonderful part of our community!"
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O.D. Welch

November 29, 2023

5  out of  5
rating by O.D. Welch
"My family has had the pleasure of knowing Cheryl Rock from State Farm for over three decades, and our experience with her has been nothing short of exceptional. Over this extended period, Cheryl has consistently exemplified an unwavering commitment to excellence, consistently going above and beyond to ensure that our personal insurance needs are not only met but surpassed. Cheryl possesses a profound understanding of the evolving complexities of insurance policies, coupled with a rare level of empathy and professionalism. Her ability to address our concerns, provide clear explanations, and proactively offer solutions has transformed every interaction into a positive and reassuring experience. Beyond her professional competence, Cheryl has actively sought to build a lasting personal relationship with us. Her consistent courtesy, friendliness, and willingness to assist have not only met the highest standards of customer service but have also cultivated a foundation of trust and loyalty over the years. It is precisely Cheryl's remarkable dedication and personalized service that have kept us loyal to State Farm, following her to whatever agency she dedicates herself to support. We are grateful for the peace of mind she has provided and look forward to continuing our longstanding relationship."
We responded:
"Thank you for the amazing review! Our team works hard to provide an excellent insurance experience, and we are thrilled to hear our team delivered for your family's insurance policies! We are lucky to have hard-working team members, like Cheryl, who make sure our customers can make the right choice for their coverage. Thank you for trusting us with your insurance needs!"
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corrine murphy

November 28, 2023

5  out of  5
rating by corrine murphy
"After speaking with an agent named Sunday, I was definitely impressed by her help so I decided to go with her company I got a quote very fast and was happy with it, so we went with their company and fired my old company. Highly recommend them they’re very sweet and knowledgeable."
We responded:
"Thank you, Corrine, for your positive feedback and for acknowledging the exceptional assistance provided by Sunday. We greatly appreciate your recognition of our team's dedication to delivering outstanding service."
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Kathleen Balch

November 21, 2023

5  out of  5
rating by Kathleen Balch
"As a loyal 30 year+ State Farm customer I couldn’t be more impressed by the level of service from this office! My accounts which include 4 cars and a single family home are managed and cared for by Cheryl Rock at Mary Spellman’s office and she’s top notch! I’ve never had an agent be so on top of my coverages and watching out for us in every way as things happen in life! ! Highly recommend!"
We responded:
"Kathleen, we are grateful for your kind words and thrilled to hear about your positive experience with Cheryl. Providing excellent service and ensuring our customers feel comfortable and well-informed is our top priority, and it's heartening to know that Cheryl exceeded your expectations."
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D Gilson

November 20, 2023

5  out of  5
rating by D Gilson
"They take care of ALL our insurance needs. Shout out to Cheryl!"
We responded:
"Thank you so much for taking the time to leave a positive review & shout out for Cheryl! We appreciate you!"
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Loryn Kolbrenner

November 18, 2023

5  out of  5
rating by Loryn Kolbrenner
"There is no one my family and I trust more with such an important job - specifically Cheryl Rock! We’ve been working together for many, many years and you’ll never find someone who is more willing to help and competent! So grateful!"
We responded:
"Thank you, Loryn, for the amazing review! Our team works hard to provide an excellent insurance experience, and we are thrilled to hear our team delivered for your family's insurance policies! We are lucky to have hard-working team members, like Cheryl, who make sure our customers can make the right choice for their coverage. Thank you for trusting us with your insurance needs!"
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Staycee Gordon

November 17, 2023

5  out of  5
rating by Staycee Gordon
"Best insurance company and agent, Cheryl Rock. I normally don’t like dealing with insurance companies but they have been amazing. Cheryl is responsive to all my needs and it’s always available if I have a question. If I could give them 10 stars I would."
We responded:
"Thanks for the kind words, Staycee! We’re happy to hear Cheryl was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
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Susan Meisinger

November 17, 2023

5  out of  5
rating by Susan Meisinger
"This office of State Farm has always been accommodating, helpful and very professional. Cheryl Rock, with whom I have worked for many years, is the ultimate professional and could not possibly be more helpful or diligent. I would not change insurance companies for anything. I cannot imagine anyone handling our insurance needs better."
We responded:
"Thank you, Susan, for your positive feedback and for acknowledging the exceptional assistance provided by Cheryl. We greatly appreciate your recognition of our team's dedication to delivering outstanding service."
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cyrus kouandjio

October 4, 2023

5  out of  5
rating by cyrus kouandjio
"I had a fantastic experience working with Mary. She was incredibly knowledgeable and patient, taking the time to explain all the policy details and answer my questions. Mary's professionalism and dedication to finding the right coverage for me were truly impressive. I also appreciated her prompt responses and willingness to go the extra mile to ensure my needs were met. I highly recommend Mary to anyone. She made the process easy and stress-free. Thank you, Mary, for your exceptional service!"
We responded:
"Cyrus thank you so much. We appreciate you! "